Check the general area, first impressions will tell you a lot. Is every thing stored away properly? Does the salon look clean?
How are the implements treated after use? Porous implements should be disposed of after one use, while non-porous tools should be removed to be sanitized, or better yet, sterilized in an autoclave. Towels should be removed and replaced with clean ones after every service.
Are the technicians’ licenses on display, along with the salon’s license to operate and The Ohio State Board of Cosmetology’s Sanitary Standards? The licenses show that the technicians are adequately trained to perform the services they offer, and that they know the proper sanitary procedures.
Does the technician use a “razor” during pedicure treatments? The callus-removing implement known as the "razor" is actually illegal for salon use in the state of Ohio because of the harm it can cause to clients.
What are porous tools and why should they be one-time use only? Porous tools, such as pumice stones, nail files and buffers, cannot be completely disinfected because of their tendency to hold on to dead skin cells, and should be discarded after every use. Using them on more than one client risks transmitting bacteria.
What are the differences between Shellac, Gelish, gel polish and soak off gel polish? Basically, there is no difference between these services. Shellac and Gelish are a brand names most commonly associated with soak off gel polish; think tissue and Kleenex! Gel polish and soak off gel polish are just different ways to describe the process and products used to achieve the long lasting manicure that is cured under either a UV or LED light, and has to be soaked off in 100% acetone for removal.
Why don't you offer gel pedicures? Our feet are generally exposed to more dirt on a daily basis than our hands. Any type of semi permanent nail polishes or artificial enhancements increases the risk of fungus growth. Your health and safety are our top concern, we don't want to put you and your toes at risk so we do not offer gel pedicures. Plus, a good pedicure should last 2 weeks or more and that's what we strive for, so why pay more for something when you don't have to!
Can I remove my gel polish at home? Absolutely! Follow these steps for the safest and easiest way to remove your gel polish without damaging your nail bed:
Take a large piece of tin foil from your kitchen pantry and tear them into 2"x4" pieces, have 1 piece for each nail.
Soak small pieces of cotton in 100% acetone, prepare 1 for each nail.
Use a nail file to break the seal of the gel polish, just as you would filing the surface of your nail bed. Just a few strokes will do.
Place 1 piece of acetone-soaked cotton on top of each nail and wrap each with the tin foil that you have prepared.
Sit and relax for about 15 minutes. Try not to touch anything during this time as acetone may leak out of the foil.
Unwrap each nail and use a cuticle pusher to gently scrape off any gel polish remaining.
Rehydrate your nails with hand cream and cuticle oil.
Are the UV gel lamps harmful to my health? We are happy to say that we use LED lights for all of our gel services. UV (ultra violet) lights have been used to cure artificial nail products worldwide for many years. According to an independent study by a dermatologist, UV lamps only produce UVA rays and the exposure you receive during your soak off gel service is the equivalent to 2.7 minutes in natural sunlight.
What causes the ridges and white spots on my nails? Most commonly white spots are the result of a mild trauma to your nail bed, a possible side effect of medications or a sign of dehydration. Ridges are usually caused by a variation in the rate of cell turnover, which slows with age, and is usually genetic. It is always a good idea to pay attentions to changes or abnormalities in your nails, and to consult your doctor if you are concerned.
What kind of training do your employees have? All employees are required to have an Ohio State license issued by The Ohio State Board of Cosmetology and to maintain it by completing the state mandated hours of continuing education. In addition to receiving the training required by the state of Ohio, each employee is coached individually on the specific services provided at Elli Nail Spa to ensure consistent quality and satisfaction for our clients.
What if I have specific needs for my nails? We love nothing more than for you to tell us what works for you. For example, if you don't want your cuticles trimmed, definitely let us know. Don't ever worry about coming off too picky or nip-picking, in fact we appreciate it, so please do let your nail technician know of any special requests before or during your service.
Can I use my cell phone during service or bring my child with me to your salon? We understand that life does not stop just because you are getting your nails done, while cell phones and children are welcomed in the salon, if they become disruptive to our other guests' experience, you may be asked to reschedule. Please understand that other guests are trying to relax and enjoy their time at Elli just as you are.
What if I am running late? As soon as it is apparent that you will not make your scheduled appointment time, please give us a call to let us know. We will do our best to accommodate you, but if we feel there isn’t adequate time to give you the experience you deserve, you will be asked to either alter the service you are booked for, or reschedule. We never want to rush through your service.